Support
Need help with Flatmate? Here is how to reach us, and how to handle your account and Flatmate Premium subscription.
Contact us
Email info@kineto-soft.com. Please write from the email address on your Flatmate account, or tell us that address in your message, so we can find your account. If you use Sign in with Apple with Hide My Email, you can't send from that relay address, so just tell us what it is. You can also use Send Feedback in the app.
Delete your account
In the app, go to Settings › Delete account. Your personal data is removed at once. The expenses and task history you shared stay visible to your flatmates as "Deleted user", so their balances stay correct.
The app won't delete your account while you still owe money in a flat. Settle up first, then delete.
You can also email info@kineto-soft.com from the address on your account (or tell us that address), and we'll delete it within 30 days.
Deleting your account does not cancel a Flatmate Premium subscription. Cancel it in your store first (see below).
Cancel Flatmate Premium
- App Store (iPhone, iPad) — open Settings › your name › Subscriptions, choose Flatmate and cancel.
- Google Play (Android) — open the Play Store, tap your profile icon › Payments & subscriptions › Subscriptions, choose Flatmate and cancel.
Premium stays active until the end of the period you paid for.
Restore a purchase
On your device, sign in to the same App Store or Google Play account you used to buy Flatmate Premium. Then in Flatmate go to Members › Household insights › Upgrade and tap Restore purchases on the paywall.
Privacy and terms
Read our Privacy Policy and Terms of Service.
Developer
Flatmate is made by Ugur Akcelik (Kineto Soft).